Shipping & Returns

We use USPS First Class Mail for all our shipments. This prevents us from being able to track shipments, and in some rare cases results in long ship times, but allows us to ship a pack of gels anywhere in the world for under $5.00.

All orders will ship out within 2 business day but often times they will ship out the same day. We are based in California so the general rule is any order placed before 10AM PST Monday-Friday will ship out the same day.

Shipping times will vary but loosely follow these estimates:
West half of US - 1-3 days
East half of US - 3-5 days
Western half of Canada - 3-5 days
Eastern half of Canada - 5-7 days
Western Europe - 5-10 days
Eastern Europe - 5-10 days
Australia/NZ - 7-14 days
Asia - 7-14 days

We accept returns as long as you notify us within 3 days of receiving the product. You will be responsible for return shipping and you must email us for a Return Merchandise Authorization number. Just email us at support@photogels.com.

We will also send out replacement gel packs at no charge in the event that a pack is damaged during shipping. Simply take a digital image of the packaging and damaged gel packs inside and attach it to an email sent to support@photogels.com.


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